Employment Opportunities

Advancement Services and Analytics Specialist

The Advancement Services and Analytics Specialist is the in-house expert for all constituent data and systems, refining the Hobby Center’s understanding of our constituents and leveraging data from across the organization to track and measure performance, identify trends, and drive patron engagement, loyalty, and financial investment. You’ll play a key role in supporting revenue generation and ensuring the effective management of donor relationships and audience development. Your insights and recommendations will help shape fundraising and marketing strategy to achieve the Hobby Center’s mission and strategic goals. As a cross-functional team member, you’ll nurture the flow of information and ideas across multiple areas with a holistic focus on constituent journeys, relationships, engagement, and loyalty.

Full Job Description

The Hobby Center for the Performing Arts is an equal opportunity employer where equity, diversity, inclusion and accessibility are deeply valued.

Engineering Technician

The Engineering Technician is a critical member of the engineering team responsible for the safe operations and maintenance of the physical plant systems on the Hobby Center premises. They perform routine preventative maintenance and troubleshooting on HVAC, plumbing, lighting, and electrical systems under minimal supervision. They respond to service requests from the facility occupants, while providing exemplary customer service.

Full Job Description

Major Functions

• Responds to Facility Service Work Orders from building occupants. Requests may include plumbing, HVAC, lighting, and electrical service calls.

• Completes major/minor repairs and performs in-depth preventative maintenance on equipment being used at primary facility as well as other facility maintenance services that may be assigned.

• Interprets compliance requirements and ensures standardization of work.

• Identifies opportunities for process/system improvements and implements them as they are approved.

• Takes and logs readings from critical equipment and takes appropriate corrective actions before system outage occurs.

• Interprets blueprints and schematic drawings or oral/written instructions to assure completion of work as planned.

• Diagnoses building management/energy management systems for faults and errors.

• Uses tools and equipment that are sophisticated in nature and need to be kept in a calibrated or adjusted state.

• Keeps tools and work areas in a clean and orderly manner.

• Uses required personal protective equipment while satisfying all work requests.

• Observes and complies with all company safety policies.

• Completes all required work and paperwork within adequate amount of time.

• Serves as primary technical resource in area of expertise.

• Works on and completes all facility team-based goals.

This position will require working 8 hour shifts typically 8am-4pm or 4pm-12am, depending on organizational needs as scheduled among the engineering team. Opportunities for overtime are available depending on event schedules and required coverage.

Responsibilities may be modified as needed to meet the organization’s goals.

The Hobby Center for the Performing Arts is an equal opportunity employer where equity, diversity, inclusion and accessibility are deeply valued.

Box Office Associate

The Hobby Center for the Performing Arts is seeking a part time person for employment. The Box Office Associate provides exemplary customer service to our Hobby Center patrons by selling tickets and assisting with any necessary information.

Preferred candidates will have experience in customer service. Knowledge of Ticketmaster and/or Tessitura as well as experience in performing arts box office are a plus. 

Essential Duties and Responsibilities

• Answer incoming calls regarding Hobby Center events
• Answer incoming e-mail inquiries
• Sell single tickets and subscriptions at the box office
• Exchange tickets for season subscribers
• Reconcile cash drawer at the end of each shift
• May perform other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Calculate mathematical computations and handle financial transaction accurately in a fast-paced environment
• Follow all policies/procedures, risk management, health and safety protocols, rules, regulations, and emergency procedures established at the facility
• Demonstrate ability to carry out tasks in a reliable, productive, and expedient manner
• Maintain an effective working relationship with patrons, clients, employees, and others
• Maintain a customer service-oriented attitude
• Ability to work long and irregular hours that may vary due to events and may include day, evening, weekends, and holidays.

Education and /or Experience 

• High School diploma or GED
• Box office or guest services background preferred
• Cash handling experience preferred

Computer Skills

Operate computerized ticketing system and standard office equipment

The Hobby Center for the Performing Arts is an equal opportunity employer where equity, diversity, inclusion and accessibility are deeply valued.

Floor Captain

The Hobby Center for the Performing Arts is seeking part-time staff for seasonal employment. The Floor Captain serves as a liaison between Hobby Center patrons and facility management. Their responsibilities include providing exemplary service to Hobby Center patrons, the orientation and supervision of volunteer ushers and enforcing theater policies at all Hobby Center events. Preferred candidates will have experience in customer service and staff/volunteer supervision. Knowledge and/or experience in performing arts or venue management are a plus.

Candidates should possess an above and beyond work ethic, be a natural leader with an exemplary professional demeanor. In addition, outstanding customer service, organizational management and communication skills to ensure an exceptional guest experience at the Hobby Center for the Performing Arts are required. Duties include but are not limited to:

• A leader in all front-of-house event management for all events at the Hobby Center for the Performing Arts managing a volunteer staff of 30+ and crowds between 100-2650 guests at any given time.
• Work with various venue staff and vendors, including Backstage, Security, Box Office, resident companies, and concessions.
• Practice and lead patron safety with our staff and volunteers at all times for all venues, from understanding the current ADA policy, to preparing plans for patron access, and managing safety throughout the event.
• Build strong guest relationships through exemplary customer service.
• Complete all paperwork necessary to record and document patron, staff, or volunteer involvement during a performance.
• Maintain all required training including Trained Crowd Manager Certification and CPR certification.
• Attend regular staff meetings which focus on team performance.

Please submit inquiries and resumes directly to [email protected].

The Hobby Center for the Performing Arts is an equal opportunity employer where equity, diversity, inclusion and accessibility are deeply valued.