Employment Opportunities

Box Office Associate

The Hobby Center for the Performing Arts is seeking a part time person for employment. The Box Office Associate provides exemplary customer service to our Hobby Center patrons by selling tickets and assisting with any necessary information.

Preferred candidates will have experience in customer service. Knowledge of Ticketmaster and/or Tessitura as well as experience in performing arts box office are a plus. 

Essential Duties and Responsibilities

• Answer incoming calls regarding Hobby Center events
• Answer incoming e-mail inquiries
• Sell single tickets and subscriptions at the box office
• Exchange tickets for season subscribers
• Reconcile cash drawer at the end of each shift
• May perform other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Calculate mathematical computations and handle financial transaction accurately in a fast-paced environment
• Follow all policies/procedures, risk management, health and safety protocols, rules, regulations, and emergency procedures established at the facility
• Demonstrate ability to carry out tasks in a reliable, productive, and expedient manner
• Maintain an effective working relationship with patrons, clients, employees, and others
• Maintain a customer service-oriented attitude
• Ability to work long and irregular hours that may vary due to events and may include day, evening, weekends, and holidays.

Education and /or Experience 

• High School diploma or GED
• Box office or guest services background preferred
• Cash handling experience preferred

Computer Skills

Operate computerized ticketing system and standard office equipment

The Hobby Center for the Performing Arts is an equal opportunity employer where equity, diversity, inclusion and accessibility are deeply valued.

Floor Captain

The Hobby Center for the Performing Arts is seeking part-time staff for seasonal employment. The Floor Captain serves as a liaison between Hobby Center patrons and facility management. Their responsibilities include providing exemplary service to Hobby Center patrons, the orientation and supervision of volunteer ushers and enforcing theater policies at all Hobby Center events. Preferred candidates will have experience in customer service and staff/volunteer supervision. Knowledge and/or experience in performing arts or venue management are a plus.

Candidates should possess an above and beyond work ethic, be a natural leader with an exemplary professional demeanor. In addition, outstanding customer service, organizational management and communication skills to ensure an exceptional guest experience at the Hobby Center for the Performing Arts are required. Duties include but are not limited to:

• A leader in all front-of-house event management for all events at the Hobby Center for the Performing Arts managing a volunteer staff of 30+ and crowds between 100-2650 guests at any given time.
• Work with various venue staff and vendors, including Backstage, Security, Box Office, resident companies, and concessions.
• Practice and lead patron safety with our staff and volunteers at all times for all venues, from understanding the current ADA policy, to preparing plans for patron access, and managing safety throughout the event.
• Build strong guest relationships through exemplary customer service.
• Complete all paperwork necessary to record and document patron, staff, or volunteer involvement during a performance.
• Maintain all required training including Trained Crowd Manager Certification and CPR certification.
• Attend regular staff meetings which focus on team performance.

Please submit inquiries and resumes directly to steve@thehobbycenter.org.

The Hobby Center for the Performing Arts is an equal opportunity employer where equity, diversity, inclusion and accessibility are deeply valued.