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The Hobby Center for the Performing Arts is seeking part-time staff for seasonal employment. The Floor Captain serves as a liaison between Hobby Center patrons and facility management. Their responsibilities include providing exemplary service to Hobby Center patrons, the orientation and supervision of volunteer ushers and enforcing theater policies at all Hobby Center events. Preferred candidates will have experience in customer service and staff/volunteer supervision. Knowledge and/or experience in performing arts or venue management are a plus.
Candidates should possess an above and beyond work ethic, be a natural leader with an exemplary professional demeanor. In addition, outstanding customer service, organizational management and communication skills to ensure an exceptional guest experience at the Hobby Center for the Performing Arts are required. Duties include but are not limited to:
A leader in all front-of-house event management for all events at the Hobby Center for the Performing Arts managing a volunteer staff of 30+ and crowds between 100-2650 guests at any given time.
Work with various venue staff and vendors, including Backstage, Security, Box Office, resident companies, and concessions.
Practice and lead patron safety with our staff and volunteers at all times for all venues, from understanding the current ADA policy, to preparing plans for patron access, and managing safety throughout the event.
Build strong guest relationships through exemplary customer service.
Complete all paperwork necessary to record and document patron, staff, or volunteer involvement during a performance.
Maintain all required training including Trained Crowd Manager Certification and CPR certification.
Attend regular staff meetings which focus on team performance.
The Hobby Center for the Performing Arts is seeking part-time staff for employment. The Ticket Agent provides exemplary customer service to our Hobby Center patrons by selling tickets and assisting with any necessary information.
Preferred candidates will have experience in customer service. Knowledge of Ticketmaster and/or Tessitura as well as experience in performing arts box office are a plus.
Essential Duties and Responsibilities:
Answer incoming calls regarding Hobby Center events
Sell single tickets and subscriptions at the box office
Exchange tickets for season subscribers
Reconcile cash drawer at the end of each shift
May perform other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Calculate mathematical computations and handle financial transaction accurately in a fast paced environment
Follow all policies/procedures, risk management, health and safety protocols, rules, regulations and emergency procedures established at the facility
Demonstrate ability to carry out tasks in a reliable, productive and expedient manner
Maintain an effective working relationship with patrons, clients, employees and others
Maintain a customer service oriented attitude
Ability to work long and irregular hours that may vary due to events and may include day, evening, weekends and holidays. Day time availability preferred
Must be able to work a minimum of 2-3 shifts per week as venue schedule dictates
High School diploma or GED
Box office or guest services background preferred
Cash handling experience preferred
Operate computerized ticketing system and standard office equipment