Health and Safety Protocols

The health and safety of all subscribers, ticket holders, staff, volunteers, artists and all those who make up the Hobby Center Foundation’s community is our top priority. Please rest assured, all decisions regarding the necessary protocols and policies for the health and safety of our audiences will be guided by medical and public health advice. We are implementing changes to meet the rapidly changing conditions, guidance and recommended best practices. As conditions change, so may protocols and guidelines.

Currently, all patrons ages 12 and older will be required to show either proof of a negative COVID-19 test result or proof of vaccination, at the patron’s discretion, and photo identification.
Patrons ages 18 and older must bring a photo ID that matches the name on the test result. Guests younger than age 18 without ID must be accompanied by an adult with proper identification.
Patrons must bring a printed copy of the negative COVID-19 test results which matches the patron’s photo I.D. Test results must meet the following criteria:
  • Both PCR tests and antigen tests are acceptable. The results must have been performed by a third party, such as a lab. At-home tests will not be accepted
  • A PCR test must be taken within 72 hours prior to attending the event. For example, if your event is on a Friday, the date of your test should be between Tuesday and Friday
  • Patrons who choose to take a rapid antigen test must obtain results within 6 hours of arrival. The results must have been performed by a third party, such as a lab. At-home tests will not be accepted
Patrons who are fully vaccinated against COVID-19 (at least 14 days after final dose of Pfizer, Moderna, or Johnson & Johnson) may bring proof of vaccination as a substitute for a negative COVID test result.
  • The final vaccination date must be 14 days or more, prior to performance date
  • Either the original vaccination card, a printed copy of the vaccination card, or a digital copy of the card, and a photo I.D. must be presented on arrival

The Hobby Center is joining performing arts groups nationwide in an earnest effort to keep the industry alive while navigating the challenging conditions imposed by COVID-19.

Below are the additional protocols currently in place.  The Hobby Center is implementing changes to meet the rapidly changing conditions, guidance and recommended best practices.  As conditions change, so may protocols and guidelines.

What pandemic-related changes can you expect at the Hobby Center?

  • Any ticket holder who does not comply with any pandemic-related health protocol may be required to leave the theater, and their ticket will not be refunded
  • All patrons must wear a mask while inside the building and are required to provide their own mask. If patrons cannot wear a mask, they cannot enter the building.
  • Staff will be required to be fully vaccinated and wear masks at all times.
  • Staff will sanitize ticket scanners prior to performances and periodically through their shifts and will no longer physically handle tickets.
  • All high-touch points will be sanitized and cleaned frequently
  • All other touch points are to be disinfected at least once per day. This also includes the box office area and backstage dressing rooms
  • Additional hand-sanitizing stations have been placed throughout the facility

What is the Hobby Center doing to make the venue safer?

  • Replaced all restroom sinks and fixtures with touchless faucets, soap dispensers and flushing mechanisms
  • Established a dedicated disinfecting staff as part of the housekeeping team to focus specifically on sanitizing and disinfecting high touch areas
  • Installed MERV-13 air filters throughout the facility
  • HVAC systems will be set to allow for the maximum amount of fresh air intake
  • Installed hand sanitizing stations in all areas of the venue
  • Continuing the use of CDC-approved cleaning products, including the introduction of electrostatic disinfecting sprayers to the standard housekeeping routine

COVID-19 related protocols established by the Hobby Center or its affiliates may be in effect at the time of performance, including, without limitation, temperature checks, testing, confirmation of prior travel to restricted areas, and/or confirmation of no known symptoms of and exposure to COVID-19. We reserve the right to unilaterally establish or modify health protocols according to updated public health guidance and applicable law. Any applicable update or modification to such protocols will be provided to ticket holders prior to a performance.

An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. All persons who enter the Hobby Center facilities assume any and all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however caused or contracted. Each such person voluntarily waives any and all claims and causes of action against the Hobby Center Foundation, Theatre Under the Stars, The John Gore Organization, Inc., John Gore Theatrical Group, Inc. d/b/a Broadway Across America, the Venue, the Presenter, the Event, the Event Producers, and their respective affiliates, subsidiaries, sponsors, successors and assigns and their respective officers, employees, contractors and agents.

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Box Office Information

Box Office: (713) 315-2525 
Email: boxoffice@thehobbycenter.org
Hours: *Subject to change depending on show schedule
Monday-Friday, 10:00am-6:00pm
Saturday-Sunday, 11:00am-4:00pm

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